TERMS & CONDITIONS
Our shipping partners are DHL Express, TNT Express and UPS.
Shipping company is chosen according to the shipping zone.
Products are shipped in 24 hours after purchase unless it is specified otherwise on the product description.
Delivery may take two to five days right after shipping. You can track your order with information that will be provided to you after shipping.
Our shipping fees are free for North America and $9.95 Flat rate for the rest of the world
Our payment provider is PayPal
You can choose to check-out with PayPal or with your credit card using PayPal services and security.
We do not store credit card details nor do we share customer details with any 3rd parties
We want you to be happy with your TORYA purchase.
But if you want to return something you have 14 days from the delivery date to do so.
To send something back you can request a return. Please contact us at firstname.lastname@example.org
with your order number and your reason to return.
Please note that we are not able to refund shipping costs. All costs associated with returning products are your responsibility.
If your products are post stamped outside the 14 day return window, we reserve the right to offer you store credit.
In order to be eligible for Torya LLC One (1) year Warranty, the Product Registration Form must be completed by the original purchaser. Products purchased used, or resold, are not covered. The Warranty is activated from the date of the Product Registration, which must be completed within thirty (30) days of the original purchase date. Only one Product may be submitted per warranty claim. This One (1) year Warranty is available Worldwide.
Torya LLC. warrants, to the original purchaser of the Product included in the package, that the Product will be free from defects in materials and workmanship. If the Product fails due to one of these defects, we will replace it. Torya LLC has the sole right to determine if any claim results from a defect covered by this Warranty. This Warranty does not cover damage caused by accident, improper care, or negligence. This Warranty only covers products made by Torya LLC and sold by Torya LLC or an authorized reseller. It does not cover any third- party product(s) sold by other companies.
Torya LLC has no liability to provide warranty services due to Product damage resulting from shipping. Torya LLC will not be liable for any direct, indirect, or consequential damages to the Product’s purchaser, or any third-party user, arising from any Product deficiency. Torya LLCis not responsible for direct, special, incidental or consequential damages arising from any breach of warranty or condition, or under any other legal theory, including, without limitation, any costs of replacing personal property or recovering or reproducing any program or data stored in any device used with, or carried in, the Torya LLC Product. Torya LLC has the sole right to determine if and when any Product is to be discontinued. The One (1) year Warranty will cease to be in effect as at the date of the Product discontinuance. No Torya LLC reseller, agent or employee is authorized to make any modification, extension, or addition to this Warranty.
If you are submitting a claim, you must fill out and submit a Warranty Claim Form to email@example.com, return the Product to us, and provide proof of purchase. You are also required to provide a description, and/or photograph detailing your reason for seeking a replacement. If you have any question about whether a claim is covered, please contact our Customer Service Representative by sending a mail to firstname.lastname@example.org prior to returning the Product. All shipping and other costs, such as customs charges, etc. are the customer’s sole responsibility.
Online Account Registration
You may want to register with torya.co to make shopping faster and easier. For non- registered users, we request account information (email address and password), and billing and shipping information for orders placed during each visit. As a registered customer, you only have to enter your billing and shipping addresses and account information once; they will be securely stored in our database for your future use. Use your username and password to access your account online at any time when adding, deleting, or modifying information. If you are using a computer at a public place, we encourage you to log out at the end of your session. Your information is securely stored with us and will not be accessible to anyone else from that computer.
The Information Collected torya.co
When you shop on torya.co, we obtain information needed to complete your transaction. This may include your name, shipping address, billing address, telephone number, credit/debit card number with expiration date, and email address. If you enter certain ofour contests or giveaways, we may collect additional information. Under no circumstances do we ever share, sell, or rent your personal information to outside parties. In addition to the below uses, the customer contact information you provide may be used to contact you concerning the status of an order, answer your questions and, unless you choose to opt-out, to send you communications about upcoming sales, discounts, contests, promotions and product information.
How We Use the Information Collected
We use this information to confirm your credit/debit card information and to contact you if we have questions regarding your order. Your billing information may also be used for future Torya LLC print mailings such as Torya catalogs. You may request to be removed from our mailing list at any time.
We use this information to ship the online order placed.
Credit/Debit Card Information
All credit and/or debit card information is used to process your online order. We may also need to provide this information to the company or companies who process your credit card payments.
After placing an order with torya.co you will receive an email
confirmation that we have received your order. You will receive this email only if you have provided us with your correct email address. We may also need to contact you via email if we have questions regarding your order. Your email information may also be used for future Torya LLC Email Newsletters, which will include unsubscribing instructions. We would like to reiterate that under no circumstances do we ever share, sell, or rent your personal information with outside parties.